For existing customers: if you’re attempting to check your repair progress and your booking receipt lists a Service Order and Customer number in the top-left then you can perform a check online by clicking here. As the phone lines and store can become busy this is the recommended method of checking your repair status.
Phone: 0161 839 4980 (Open Monday to Friday, 10 AM to 1 PM)
Please note that as we are a dedicated face-to-face support centre, we are unfortunately able to provide detailed support except for in-store customers. Any detailed technical support requests must be brought into store; if this is not a possibility then remote support can be provided by our Customer Services team over the phone (0330 726 7864) or on the web (available here).