FAQ

What are your opening hours?

We’re open 7 days a week as follows:

Monday to Friday Saturday Sunday
10 AM to 7 PM 10 AM to 5 PM 11 AM to 5 PM

What do I need to bring with me?

It depends on the issue. Your phone or tablet and proof of purchase (preferably with the device’s IMEI or serial number) are always required. If the issue relates to an accessory such as the battery or the headset then these would also be required.

For charging problems we require the phone/tablet, battery (if removable) and both the adapter and USB cable used to charge the device.

How long will it take?

This depends heavily on the issue, time of day and demand. For simple problems we can usually resolve your problem within five to ten minutes; poor battery life, settings issues or accessory exchanges are often able to be resolved with just a quick consultation.

For anything more advanced that may require a hardware repair and specialist parts you may be looking at up to 48 hours, although the majority (>90%) of repairs are conducted within about 4 hours of booking. Please keep in mind that this can go up when there is a queue, as we treat all customers on a first-come first-served basis.

Can you give me a replacement phone?

Unfortunately your manufacturer’s warranty does not cover a replacement device unless we are unable to complete a repair. We do not keep any temporary or loaner devices in stock and are therefore unable to give any out.

If continued access to a device is essential during repair then we advise you to contact your retailer to see if they can make any arrangements for you.